Troubleshooting Guide Terms – Be Home IT
1.Nature the service is
Be Home IT provides a personalised troubleshooting guide based on the information you send us.
Each guide covers one issue and gives you clear steps to work through yourself.
We’ll use our best judgement, but we can’t guarantee that every issue will be fixed by a guide alone
Your £20 guide includes:
- Review of the issue you’ve submitted
- A clear troubleshooting guide tailored to your situation
- Practical checks and steps to follow
- Visual guidance where useful
- Warnings where data or security could be affected
- Up to 3 follow-up questions about the same issue within 7 days of delivery
A different problem may need a separate guide.
Please give us accurate information about the issue and tell us what you’ve already tried.
You’re responsible for your own devices, accounts, data and backups.
Please don’t send us passwords, verification codes or other sensitive login details.
If the problem needs hands-on help, remote support can be arranged separately at £60 per hour.
Remote support is not included in the £20 guide price.
We’ll only connect to your device with your permission.
Some problems may involve services such as Microsoft 365, internet providers, email services or device manufacturers.
We only use the information you send us to review your issue, prepare your guide and provide related support.
If you send screenshots or files, please remove any passwords, financial details or other unnecessary sensitive information
7.Liability
We’ll provide the service with reasonable care and skill.
We’re not responsible for problems caused by third-party services, outages or things outside our reasonable control.
Nothing here affects your legal rights.
8.Acceptance
By purchasing a troubleshooting guide or remote support, you agree to these terms.
Your statutory rights are not affected.