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Client Care Agreement – Be Home IT

1.Nature of Service

Be Home IT provides IT support, device care, and technical guidance on a best-efforts basis, using reasonable care and skill. We focus on keeping your devices, systems, and accounts secure, stable, and running smoothly. While we follow professional standards, we can’t guarantee uninterrupted service or completely error-free or secure systems.


2.Client Responsibilities 

You remain responsible for your data, devices, accounts, and networks. This includes keeping reliable backups, maintaining security, and acting on advice we provide.
If backups aren’t in place or guidance isn’t followed, the risk remains with you. We are not responsible for creating, monitoring, or restoring backups unless agreed in writing.

3.Privacy & Data Handling 

We only access your data when needed to provide support. It is never sold or shared and is only used for authorised support work.
All data is handled in line with UK data protection laws, including UK GDPR.


4.Remote Access Consent

You authorise us to access your systems remotely when needed, using secure and encrypted tools. This may include both one-off sessions and ongoing access.
You can revoke access at any time, but this may limit the support we can provide. While we use secure tools, remote access always carries some level of risk.


5.Advisory & AI-Assisted Guidance 

Any advice or recommendations we give -including those supported by AI tools are just that: advice. You remain responsible for the decisions you make and the outcomes that follow.


6.Scope of Services

Our services include support, maintenance, optimisation, and general technical guidance. Unless we agree otherwise in writing, we don’t provide full IT outsourcing, take ownership of systems, or take responsibility for third-party services.


Support for platforms like Microsoft 365 is provided on a setup and guidance basis only. Domain, hosting, and similar services rely on third-party providers, and we’re not responsible for their performance or security. All services are provided on a best-efforts basis. We don’t take ongoing ownership of your systems, backups, or external platforms unless clearly agreed.


7.Service Levels

Response and resolution times are targets, not guarantees, and can vary depending on workload and the complexity of the issue.


8.Limitation of Liability 

To the fullest extent allowed by law, we’re not liable for things like data loss, security breaches, third-party outages, or faults outside our control, or any indirect financial loss.

Nothing here limits liability where it wouldn’t be lawful, including death or personal injury caused by negligence.
Our total liability is limited to the amount you’ve paid us in the previous three months.


9.Acceptance

By using our services, you confirm that you’ve read and accepted this agreement, and understand that responsibility for your data, systems, and security remains with you.